Responsible Leadership is about Creating a Legacy - Paul Thorley - CEO, Capgemini Australia and New Zealand

 Yesterday I met up with Paul Thorley, Chief Executive Officer of Capgemini Australia and New Zealand, the local subsidiary of Capgemini Group, one of the world's largest technology, consulting and outsourcing services companies.

We discussed Paul's thoughts on responsible leadership and Paul explained that he believes responsible leadership has a lot to do with sustainability in its broader definition, that is not just about being green.

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Responsible leadership is also about creating a legacy. Responsible leadership leaves behind something stronger and better, with staff, shareholders and customers.

As leaders we wrestle with this sequencing of different sectors to create a sustainable environment.

"From my perspective, I like to create an environment around me where people can be successful," Paul explained. "My main role is multifaceted as I help create an environment that is empowering people to achieve success across the organisation."

Working with the operational leaders across our 1,000 staff we support and mentor them so they can in turn support and mentor their teams. As staff are all empowered in this environment - they are also encouraged to take informed risks and approach projects with fire in their belly.

Taking informed risks / chances / bets with people is an important aspect of a responsible leader who is to help them develop. Judge them on values and thereby a value foundation is created.

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All staff are assessed across the 7 values that have been with Capgemini Group from their founder since inception.

·         honesty

·         boldness

·         trust

·         freedom

·         team spirit

·         modesty

·         fun

Encouraging informed risk taking, boldness if you will, then provides them confidence in the market to shake up the competition and be more competitive.

One example of taking risks with people is to promote them a little earlier than they are necessarily ready for. As they are receiving new responsibilities they in turn need to step up and develop into the new role. This is an important aspect of being responsible in your leadership.

Even through the Group’s 40+ acquisitions these values in supporting people and encouraging responsibility, development and risk taking continue and remain highly important.

Paul then explained what he sees as the attributes of a responsible leader.

As an individual we develop our core values from our family and other sources. From my father I learnt the importance of fairness.  When you walk into an organisation their corporate values become literal to you, though you also bring your own values to the role. These values then provide the framework through difficult issues.

Those who build a sustainable business through an ethical code use ethics at the core of everything they do.

In another dimension, those who genuinely are caring about the people around them, and don't see them as widgets or assets, know this people dimension is incredibly important to successful leadership.

Through a focus on values and helping people be successful you are working with the core attributes of a responsible leader.

How Responsible Leadership works in the Talent and Recruitment Industry

Today I met up with Paul Jury, General Manager - Australia and New Zealand for Talent2 Recruitment

Paul has been a mentor for many years, so I was looking forward to his insight into Responsible Leadership.

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Paul began by explaining that responsible leadership is multi-dimensional and he thrives on the constant challenges of personally, professionally and organisationally getting it right and making a difference in all areas.

Responsible leaders balance various components in business and in life. These include the people they are responsible for, their customers and clients, shareholders and stakeholders, their business / brand reputation and overall contribution to the broader community.

What about responsible leadership at Talent2?

“It’s a big challenge when you lead in a business that is growing fast and has rather large aspirations!!”

That said, many have recently felt the frustration and pain of pulling back and managing for profit rather than pushing forward on our promise to be truly holistic on all aspects of the responsibility spectrum. 

Whilst we always aimed to do more it is good to be back on script and building towards the main game of outstanding responsible leadership again.

While we have always found ways on the CSR front, like our charity days programs we are really pleased to be working towards our Talent2 foundation which is sponsored by our CEO John Rawlinson.

Every day, many groups and individuals in society require assistance with their careers, return-to-work challenges and other obstacles, so our staff are readily giving their time to share recruitment experience and careers advice.  There is nothing more rewarding than helping a candidate get that job!!

At Talent2, the company culture around responsibility is moulded by an ethos that empowers the staff to:

  • Do  the right thing  
  • Be an advocate for what the business stands for
  • Be a custodian of the brand values and reputation 
  • Live and breathe our responsible leadership related policies and procedure
  • Create an ethical organisation

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So how does responsible leadership work within the Recruitment industry?

In the recruitment industry, the largest stakeholder groups are our staff, candidates, clients and contractors.

In order to show respect, demonstrate responsibility and provide service excellence to these groups, we follow the code for Professional Conduct as set out by the Recruitment and Consulting Services Association (RCSA).

The RCSA is dedicated to improving regulation and legislation relating to employment and the workplace, and fostering ethical standards for the conduct of businesses within the industry.

One of our General Managers, Laura Mabikafola, also a finalist at the 2009 Telstra Women’s Awards is a national board member of this association.

I then asked Paul what he thought were the attributes and values of a responsible leader? Paul explained;

When considering the attributes and values of a responsible leader, an area that has recently been on his mind is the importance of work / life balance as an enabler. 

Responsible leaders all have a number of roles, responsibilities and obligations. Whilst often dominated by work, these include family, friends, peers and the community.

A responsible leader's abilities to weave all these responsibilities together will contribute greatly towards true success as a leader.

Some tips Paul shared included:

>       Don’t separate work and life, just weave in together

>       Identify own unique formulae for sustained energy

>       Focus on the priorities that will make you successful

>       Utilise resources and technology to manage workload and responsibilities

>       Build in some pause to reflect…fuel the clarity of your vision for your business…and for your life!!

Ideally, a starting point would be to schedule everything outside of work first, and then weave work in around it. While this may not be practical, keeping a balance and scheduling the right actions can be fundamental to living the life of a responsible leader!!

 

Keys to Successful Entrepreneurs - a Comparison of Western and Eastern Cultures

Recently I had the opportunity to meet with Peter Church, Founder and Chairman of AFG Venture Group and author of Added Value - The life Stories of Indian Business Leaders.

You can review the book review here

My discussion with Peter was about leadership and success. Peter gave some interesting thoughts on the differences between leadership in Eastern and Western cultures.

Peter is well connected with eastern societies. He has spent almost all of his career working and living in the Asian region as an international lawyer and corporate advisor.

Now, with the AFG Venture Group Peter provides corporate advice across Australia, South East Asia and India, including special counsel to Blake Dawson, a leading Australian law firm.

Peter was awarded an OAM for his services toward the promotion of Australian business in South-East Asia.

I began with asking Peter what his personal interpretation of 'Responsible Leadership' entailed?

Peter wanted to compare western and eastern entrepreneurs and the keys to success as entrepreneurs in relation to that subject of leadership.

Peter explains, in Australia one may not need much of a  moral compass in how to act responsibly. However, in Asia it is much more important to have strong bearings on what is responsible or not.

This is because in western cultures most of us grow up learning what is right and wrong at home, in school and through religion and the media, whereas in a number of developing countries children grow up with corruption all about them and thus it is much harder to develop that moral compass without much stronger guidance from parents and others. 

The rise of  the importance of corporate governance  in the West is starting to have a positive  impact  in developing countries as  these Western businesses go global. And yet, in many developing countries the higher you are, the less likely you are to get in trouble for breaching the law or not behaving responsibly.

Certainly most developing countries have laws or regulations which are as good as ours but the problem is enforcement.

The US Foreign Corrupt Practices Act  which I believe came into force in the 80's had a big impact on US businesses operating in countries where corruption was rampant.  The legislation acted outside the US and a US citizen could be found to be in breach, not just because he knew a practice in which he was involved was corrupt but because he ought to have known.

This put US business at a disadvantage in winning contracts in countries where corrupt practices flourished and so over the years the US has put pressure on many countries, including Australia to follow their legislation.

And in Peter's experience more and more Western businesses are requiring their executives working in countries where corruption is a part of life to adhere to the same levels of corporate governance as they would in the country of their home office.

In his book Added Value, Peter interviews 30 of India's top business leaders. What he found their best attributes revolve around their perseverance and charisma.

The level of competition in India is at a level most Australians could not begin to contemplate. So to rise to the top in such an environment requires in almost all cases exceptional talent, hard work, timing, perseverance and that mercurial quality of "luck". 

One commonality of all the leaders Peter interviewed has been  that they all have shared  their success with the less fortunate.

The Indian Government has little or no capacity to support the poor or infirm.

And so, it has become the norm upon achieving a certain level of economic success for most successful Indian entrepreneurs to create and support their own charities.

For example, Shahnaz Husain of ayervedic fame set up a school for the deaf and dumb to learn how to massage - silence being for most customers an important part of a good massage!

 

Through Peter's book you can learn the secrets about the Leaders - their ups, downs and success that enable them to give back...

Leaders interviewed are featured below:

 Raghav Bahl - Network 18

Raghav Bahl, 48 years, is the Founder, Controlling Shareholder and Managing Director of Network 18. Raghav began his career as a management consultant with A.F. Ferguson & Co. followed by a stint with American Express Bank before he turned to his first love, media. Winner of the Sanskriti Award for Journalism in 1994, Raghav has over 22 years’ experience in television and journalism. He founded TV18 (now Network18 Group) in 1993.

 Rahul Bajaj
Bajaj Group

Rahul Bajaj is the Chairman of the Bajaj Group, which ranks among the top 10 business houses in India. The Bajaj Group has diversified interests ranging from automobiles, home appliances, lighting, iron and steel, insurance, travel and finance. Rahul Bajaj is one of India's most distinguished business leaders and internationally respected for his business acumen and entrepreneurial spirit.

 Kishore Biyani
Future Group

Kishore Biyani is an entrepreneur who has been credited with changing the face of modern retailing in India, with the introduction of innovation designed discount hyper markets and forming the concept of destination malls.

His company, Future Group operates 3 million square feet of retail space spread across 25 cities in India. He has been called India's own Sam Walton.

Bloomberg Businessweek listed him among India's 50 Most Powerful People in 2009.[1]

 Subhash Chandra
Essel Group/Zee TV 

Subhash Chandra, the Chairman of the Essel Group, is among the leading lights of Indian industry. A self-made man, Chandra has consistently demonstrated his ability to identify new businesses and lead them on the path to success.

 Dr Anand Deshpande
Persistent Systems 

He is a member of the Association for Computing Machinery (ACM), Institute of Electrical and Electronics Engineers (IEEE), Computer Society of India (CSI) and the Young Presidents' Organisation (YPO). He currently serves on the executive committee of the National Association of Software and Services Companies (NASSCOM) and Maharashtra Chamber of Commerce Industries and Agriculture (MCCIA).

Arun Firodia - Kinetic Group
 is a rare combination of a brilliant Engineer and an astute Businessman. He is the Chairman of Kinetic Group, India's leading manufacturers and exporters of two wheelers. A leading Industrialist, he is also a Social activist.

Captain G. R. Gopinath (Kannadaಗೋರೂರು ಗೋಪಿನಾಥ ) is a graduate of the National Defence Academy and has served the Indian Army. He is considered the father of low cost air travel in India and launched India's first low cost airline, Air Deccan.

To combat AIDS, YUSUF K. HAMIED insisted that supply meet demand.

Shahnaz Husain, the pioneer and leader of herbal care in India, has achieved unprecedented international acclaim for her practical application of Ayurveda. With a burning desire to recapture an ancient heritage, Shahnaz Husain has taken India's Ayurvedic tradition to every corner of the globe. 

Today, Bharat Forge is one of the two largest forging companies in the world, supplies engine parts to China and has manufacturing plants in India and Germany

Mr. Habil Khorakiwala, the Chairman of Wockhardt Limited, founded the company in the early 1960s. Under his dynamic leadership, Wockhardt has emerged as a leading biotechnology and pharmaceutical company, driven by research and global strategies. Today, Wockhardt has an annual turnover of US$ 650 million, and a market capitalisation of over $ 1 billion. 

Mr. Uday Kotak, B.Com, MMS (Masters in Management Studies), aged 50 years, is the Executive Vice-Chairman and Managing Director of the Bank, and its principal founder and promoter. Mr. Kotak is an alumnus of Jamnalal Bajaj Institute of Management Studies.

In 1985, when he was still in his early twenties, Mr Kotak thought of setting up a bank when private Indian banks were not even seen in the game.

Harsh Mariwala
Marico

Harsh C. Mariwala leads Marico Limited (Marico) as its Chairman and Managing Director

Over the last 3 decades, Harsh Mariwala has transformed a traditional commodity driven business into a leading Consumer Products & Services Company, in the Beauty and Wellness space

Subash Menon
Subex 

Subash Menon founded Subex in 1992 and has been its CEO since inception. Under his stewardship, Subex has transformed from a Systems Integrator in the telecom hardware space to a leader in the telecom software space with a niche focus in revenue maximization. Subash charted Subex's growth from its humble origins as a one-man company to a global thought leader in the telecom software space

NR Narayana Murthy
Infosys 

N. R. Narayana Murthy is the Founder-Chairman of Infosys Technologies Limited, a global software consulting company headquartered in Bangalore, India. He founded Infosys in 1981. 

Mr. Murthy articulated, designed and implemented the Global Delivery Model which has become the foundation for the huge success in IT services outsourcing from India. He has lead key corporate governance initiatives in India. He is an IT advisor to several Asian countries.

Captain CP Krishnan Nair
The Leela Palaces, Hotels and Resorts 

Capt. Nair (Chairman) pioneered the export of fabrics to the USA in the late 1950s with the “Bleeding Madras” fabric. He was the first in the organized sector to set up a unit to produce cotton laces in India with Scottish Collaboration in Leela Scottish Lace Private Limited. He was also instrumental in organizing the “Small Exporters’ Guild” which helped many small exporters. He promoted The Leela Kempinski Mumbai in 1986, The Leela Kempinski Goa in 1990 and The Leela Palace Kempinski Bangalore in 2001.

Deepak Parekh
HDFC

Deepak Parekh stepped down as chairman of Housing Development Finance Corporation (HDFC) Limited, an Indian company providing home loans. A chartered accountant by profession, he started his career with Ernst and Ernst Management Consultancy Services in New York. 

Deepak Puri
Moser Baer India

Deepak Puri provides strategic direction to the company. He is the driving force in creating an environment of integrity by ensuring fair business practices and profound respect for Intellectual Property Rights. It is his ceaseless quest for human capital development that has helped steer the company along a continuous growth path.

AVS Raju
Nagarjuna Construction Company 

The company aims at achieving transparency, accountability and equity in all facets of its operations, and in all interactions with the stakeholders, including the shareholders, employees, government, lenders and other constituents while fulfilling the role of a responsible corporate representative committed to good corporate practices. The company is committed to achieve the good standards of corporate governance.

Arun Bharat Ram
SRF

Mr Arun Bharat Ram, Chairman of SRF Limited is an alumnus of the University of Michigan, U.S.A. He set up SRF in 1970 as a manufacturer of nylon tyre cord, which over the years has not only diversified but has also acquired global leadership in most of its businesses. His strong support of initiatives of corporate governance, Total Quality Management and professionalisation of management led to SRF’s Industrial Synthetics Business winning the coveted global Deming Award in 2004.  

CK Ranganathan
CavinKare 

C K Ranganathan, chairman and managing director of CavinKare, has shown the world it is possible to beat the multinationals even in the most difficult market of fast moving consumer goods.

GM Rao
GMR Group 

A visionary businessman, G M Rao recognised the huge business potential in entering the infrastructure space, with the opening up of the power sector in the 90s in India. Under his guidance, the Group is now developing several power projects in various parts of India & abroad and is also expanding its presence globally. 

Dr K Ravindranath
Global Hospitals

Global Hospitals was founded by Dr. K. Ravindranath, an internationally renowned Surgical Gastroenterologist and his associates in Hyderabad in 1998. Though Dr. Ravindranath had to wait a while for the passage of the Human Organs Transplantation Act before he could design and build Global Hospitals, it soon became a synonym for outstanding and compassionate health care.

Dr Anji Reddy
Dr Reddy's Laboratories

Under Dr. Anji Reddy’s leadership, Dr. Reddy’s has become a pioneer and a trendsetter in the Indian Pharmaceutical industry. It turned the Indian bulk drug industry from import-dependent in the mid-80s to self-reliant in the mid-90s and, finally, into the export-oriented industry that it is today. Dr. Reddy’s was the first company to begin drug discovery research in India in 1993 and has led the industry in turning from ‘copycats’ into innovators. 

GVK Reddy
GVK Group

GVK is a diversified business house. With a predominant focus on infrastructure - power, roads and urban infrastructure. The Company also have a significant position in services and manufacturing.

Kiran Mazumdar Shaw
Biocon 

A successful technocrat of global standing, Ms. Shaw heads India’s leading Biotechnology enterprise, Biocon. She is highly respected in the corporate world and was recently named among TIME magazine’s 100 most influential people in the world. Her pioneering efforts in biotechnology have drawn global recognition both for Indian Industry and Biocon.

Shashi Kiran Shetty
Allcargo Global Logistics

In 1982 Mr Shetty set up TransIndia Freight Services to cater to liner shipping services.

He has served as ex-trustee of Mumbai Port Trust and as the Vice-Chairman of the Association of Multimodal Transport Operators of India (AMTOI). Mr. Shetty has been appointed as the Chairman & Managing Director since the inception of the Company.

Vijaypat Singhania
Raymond 

When Dr. Vijaypat Singhania took over the reins of the company in 1980, he injected fresh vigour into Raymond, transforming it into a modern, industrial conglomerate.

Vijaypat is famous for his 'Hot Air Travels' A keen aviator, Singhania holds the world record for highest altitude gained travelling in a hot air balloon, notably carried out at the age of 67[1].

Professor MS Swaminathan
The MS Swaminathan Research Foundation 

Professor M S Swaminathan has been acclaimed by the TIME magazine as one of the twenty most influential Asians of the 20th century and one of the only three from India, the other two being Mahatma Gandhi and Rabindranath Tagore. He has been described by the United Nations Environment Programme as “the Father of Economic Ecology” and by Javier Perez de Cuellar, Secretary General of the United Nations, as “a living legend who will go into the annals of history as a world scientist of rare distinction”. He was Chairman of the UN Science Advisory Committee set up in 1980 to take follow-up action on the Vienna Plan of Action. 

 

Added Value - The Life Stories of Indian Business Leaders

by Peter Church

This inspirational book combines invaluable advice with remarkable and candid inside stories of thirty Indian business leaders. Uncompromising vision, a willingness to take risks and exceptional business acumen enabled these leaders to add value to the business fabric of India.

Through a series of interviews Peter Church details the paths they travelled, the obstacles they overcame and the important lessons they learnt along the way. Not only do these stories provide guidance to young entrepreneurs trying to decide whether and how to embark upon a business career, but they also provide valuable insights to those looking for tie-ups and investment in India.

Enlightening and fascinating, Added Value celebrates larger-than-life ambition, inspired leadership, hard work and the twists and turns of fate.

You can purchase 'Added Value' here

 

Another directors report by Grant Crossley

Adaptive Leadership and the Need for Reflection - Lindley Edwards - GMD - AFG Venture Group

Adaptive Leadership and the Need for Reflection

Several months ago Australia acquired a new Prime Minister.

This was an extraordinary and unusual event for a first term government to depose an existing leader and elect a new one. The consistent reasons reported for this change of leader were the themes of a breakdown and a lack of confidence in leadership. The failure in leadership was not about any paucity of intelligence, or a deficiency in qualifications, or any immoral intentions, or an insufficient understanding of the challenges that needed to be dealt with. What was in limited supply were skills such as the ability to consult and listen; the willingness to seek and value broadly based experienced counsel; the capability to delegate and trust others; the aptitude to build a high performing team and the facility to create enough consensus to ensure that others were taken on a journey of change. There was no evidence of any reflective processes or incorporation of feedback mechanisms.

I have been reflecting that one of our often innate and immediate leadership responses in a time of crisis or uncertainty or chaos is to try to concentrate power rather than devolve it. This is because our natural human response is to try to control and command the situation when we are dealing with complexity, a high degree of uncertainty and challenging environments. What we should be doing instead is having high visibility, devolving issues to the experts in our team and making ourselves the ‘glue’ that holds it all together that allows the best choices and decisions to be made.

We can all learn from Kevin Rudd’s experiences and consider how we could become better leaders and what is that we need to personally do to develop and hone our leading skills. Wise leadership requires we expand our abilities to:

• act with courage,

• create, develop and use a team that is high performing that plays to individual strengths,

• strengthen our individual character based skills – integrity, positive influencing, communication abilities, wisdom capacity

• increase our communication abilities, and

• improve our processes of listening, reviewing, modifying, valuing feedback and executing.

When times are tough, the issues complex and the pressure feels relentless, it is important that we pay deep attention and part of this requires that we give ourselves time to reflect. One of the recurring themes that are highlighted about Kevin Rudd’s leadership was that he slept very little and didn’t have any personal space or time to consider the broader implications of what was unfolding.

Recently I did a course which examined key concepts held by the ancient Greek philosophers (including Socrates, Plato and other different schools of thought). One of the most interesting insights I had was no matter what the philosophical underpinnings, the ancients emphasized that to create and foster wisdom requires daily ‘spiritual’ exercises that build fitness.

The ancients saw that as fitness and daily exercises were required for the physical, they were also required for the ‘spiritual’. Spiritual exercises were not based in a religion or an ideology but were practices of reflecting, meditating, contemplating individual life impermanence, reading of texts, writing and engaging in robust discourse. All of this with the aim to facilitate the individual to interrogate reality, where appropriate challenge the status quo, question their own and group beliefs, thinking and motivations and act with wisdom.

The Ancient Greek view of spirituality was that individuals must embrace their own humanity so that they could be the most fully human, alive, aware, and wise, living in harmony with others to their fullest capability.

One of the best passages on the rationale for daily spiritual exercises quoted in book “Philosophy as a Way of Life” came from George Friedmann, who in 1942 wrote: “Take flight each day! At least for a moment, however brief, as long as it is intense. Every day a ‘spiritual exercise’, alone or in the company of a man who wishes to better himself….Leave ordinary time behind.

Make an effort to rid yourself of your own passions…. Become eternal by surpassing yourself. This inner effort is necessary, this ambition, just. Many are those who are entirely absorbed in militant politics, in the preparation for the social revolution. Rare, very rare, are those who, in order to prepare for the revolution, wish to become worthy of it’.

Here is a list of potential activities that can be used to create and build your menu of exercises to provide a means to reflect and assist our personal leadership journeys:

• Writing, journaling

• Relaxation, meditation and breath exercises

• Imaginative and mindfulness exercises

• Music – listening, chanting, playing instruments, singing

• Story making/telling

• Nature – connecting to nature through solitude, walking, reverence and living/being in nature • Painting, drawing, collage, image making – giving an opportunity for subconscious images to come forth

• Art making in any medium or any form that we are drawn to

• Poetry – reading, writing, reciting

• Dream work – activating and working with dream images and stories

• Sacred/Ancient texts – working with them in a deeply in ways outlined in this letter

• Movement of the body – yoga, dance, walking or any physical exercise which facilitates and allows you to feel an expansion of connection

• Intentions, Prayer and Blessings – not a necessarily a religious view of prayer, but one that suits you i.e. labyrinth walking, personal ritual, showing gratitude and creating intentions In my view adaptive and wise leadership requires a daily willingness and ability to broaden and deepen inner capacity and capability.

Such capacity and capability (foundation or platform building) allows and facilitates wise holding (internally and externally) of conflict, confusion, uncertainty, fear, opposing views/ideologies/forces, chaos and complexity so that the wisest path can be navigated which will allow the best resolution or an elegant solution to be created. The benefit for such discipline and attention accrues to us as individuals as well as our organizations.

Lindley Edwards July 2010

About the author: Lindley Edwards is the Group Managing Director of AFG Venture Group (www.afgventuregroup.com) and its various subsidiaries. The Group undertakes corporate advisory work which involves merger, acquisition, divestments, strategic consulting, fund raising and licensing for its client base of public and private companies based in Australia and in Asia. AFG Venture Group has a full or representative office in nearly every Asean country. In addition AFG Venture Group also has a joint venture with Gemini Carbon, the UK carbon trading company.

Learn more about Responsibility and Responsible Leadership and The Responsible Leadership Global Road Map project at www.TotalExec.com.au

 

Responsible Leadership 2010 Is Launched - your Invitation to Be Involved

Responsible_leadership_newslet

The 1st Responsible Leadership Newsletter has been released - view it here:

http://eepurl.com/Vq4o


INSEAD Social Innovation Centre - A very interesting interview following the INSEAD Leadership Summit

This is an interesting vodcast about the importance of social innovation in leadership for executives...

Source:

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Spending on Happiness

Can money buy you happiness? Yes—so long as you spend the money on
someone else. According to new research, giving other people even as
little as $5 can lead to increased well-being for the giver.

That's the insight into the secret of happiness by HBS professor
Michael Norton and two colleagues from the University of British
Columbia, Elizabeth Dunn and Lara Aknin. Their article, "Spending
Money on Others Promotes Happiness," appeared in the March 21, 2008
issue of Science.

"Intentional activities—practices in which people actively and
effortfully choose to engage—may represent a promising route to
lasting happiness. Supporting this premise, our work demonstrates that
how people choose to spend their money is at least as important as how
much money they make," the researchers explain.

"Our findings suggest that very minor alterations in spending
allocations—as little as $5 in our final study—may be sufficient to
produce non-trivial gains in happiness on a given day."

Norton and colleagues found these results to hold in three different
studies: a nationally representative survey, a field study of windfall
spending, and an exploration in which participants were randomly
assigned to spend money on others rather than themselves.

We asked Norton to elaborate in an email interview, an invitation to
which he cheerfully agreed.

Sarah Jane Gilbert: What prompted you to conduct this research into
the connection between money and happiness?

Michael Norton: One of the most puzzling paradoxes in social science
is that though people spend so much of their time trying to make more
money, having more money doesn't seem to make them that much happier.
My colleagues Liz Dunn and Lara Aknin—both at the University of
British Columbia—and I wondered if the issue was not that money
couldn't buy happiness but that people simply weren't spending it in
the right way to make themselves happier. Liz had the great idea to
explore whether, if we encouraged people to spend money in different
ways, we could uncover the domains in which money might lead to
happiness. We conducted a number of studies—from national surveys to a
field study in which we examined how the manner in which employees at
a Boston-based company spent a profit-sharing bonus impacted their
long-term happiness—in which we showed that money can buy happiness,
when people spend that money prosocially on others (giving gifts to
friends, donating to charities) rather than on themselves (buying
flat-screen televisions).

Q: What are the psychological factors involved when it comes to
individuals and feelings they encounter when giving away their money?
Does it matter how wealthy you are?

A: We found that it was the relative percentage of their money that
people spend on others—rather than the absolute amount—that predicted
their happiness. In the bonus study described above, for example, the
size of the bonus that people received had no impact on their
long-term happiness. It was the percentage of that bonus they spent on
others that increased their well-being. In another study, we showed
that spending as little as $5 over the course of a day on another
person led to demonstrable increases in happiness. In other words,
people needn't be wealthy and donate hundreds of thousands of dollars
to charity to experience the benefits of prosocial spending; small
changes—a few dollars reallocated from oneself to another—can make a
difference.

Q: So many of us equate having money with happiness. How does this
relate to your findings that showed giving it to others is what
promotes happiness?

A: Although a large body of research does show that people become
happier as they move from being very poor to lower middle class, after
this point the impact of income on happiness is much weaker. Think of
someone who makes $100,000 one year and $110,000 the next—do we really
expect this additional income to suddenly make this person fulfilled,
without a care in the world? (You can also think about whether such
changes in your own income really make you happier with your life on a
day-to-day basis: Being informed about a raise certainly makes us
happy, but the $10,000 doesn't make our siblings or in-laws any less
difficult to deal with over the course of the following year. …)
Although people believe that having money leads to happiness, our
research suggests that this is only the case if at least some of that
money is given to others.

Q: If we were aware that giving equates to happiness, would we be more
likely to spend money on others instead of on ourselves?

A: We were actually most worried about the opposite problem, whether
knowing about the effect of prosocial spending might erase it, if
people engaged in prosocial spending in a calculated manner in order
to "get happy." We conducted a survey in conjunction with the New York
Times "TierneyLab" in which readers who had just learned about our
findings were invited to complete a brief survey in which they
reported their happiness, as well as how much money they had spent on
others and on themselves so far that day. Consistent with our previous
research, we found that spending more on others was associated with
greater happiness among this sample of approximately 1,000 New York
Times readers, even though the respondents had been exposed to our
previous findings.

Q: What are you working on next?

A: We are now actively looking to work with more companies that are
willing to be creative with how they encourage their employees to
spend their bonuses, and companies that are willing to be creative in
how they engage in charitable giving. For instance, many companies
donate a lump sum to charities each year. Our research suggests that
companies might think about splitting that money up among their
employees and empowering them to choose the recipient of those
donations. We refer to such initiatives as creating a "prosocial
workplace," which we believe has benefits both for companies, in the
form of happier employees, and for society, through increases in
charitable giving.

Crowdsourcing Innovation: Q&A with Dwayne Spradlin of InnoCentive

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posted by Kermit Pattison

In recent years, corporations have turned to open innovation to solve their toughest research problems and reduce runaway costs of R&D. Now non-profits are beginning to see prize-based innovation as a strategy for humanitarian causes too, such as developing medicines to fight tuberculosis in the developing world, cleaning up oil spills or designing solar technologies for villages in rural India and Africa.

InnoCentive is the premier open innovation marketplace in the world, where corporations and non-profits post their toughest research problems and a global network of 160,000 solvers takes a crack at solving them for cash rewards. Non-profit challenges have grown to about 20 percent of the InnoCentive portfolio, up from virtually none only two years ago. In this Q&A, InnoCentive president and CEO Dwayne Spradlin explains why crowdsourcing is becoming a powerful tool for doing good.

--Is InnoCentive doing more in the non-profit space?

We’re doing more in the non-profit space than ever. We’ve all come here to change the world and you do that by helping organizations of all types really address their challenges. It’s particularly rewarding to work in a challenge realm that can impact human life like people’s ability to drink clean water in sub-Saharan Africa. We’re keenly interested in developing the non-profit sector. I think the data overwhelmingly supports this as an extremely powerful tool that foundations and philanthropies can use.

--People often talk about crowdsourcing as a way to tap technical expertise around the world. Is there also an untapped pool of altruism?

That’s absolutely the case. For our solver community, oftentimes this is the vehicle by which they’re able to contribute. They may not have the financial resources, but they may have the know-how to solve problems that no one else can. That gives them great satisfaction.

I’ll give you a wonderful example. We ran a challenge for the Oil Spill Recovery Institute out of Cordova, Alaska. They needed to find a new and novel way to get oil of the bottom of Prince William Sound from the Exxon Valdez spill. For 15 years, that oil has been sitting down there at the bottom of the ocean. They could get the oil off the bottom and onto the barges, but the surface temperature drops so dramatically that the oil almost solidifies and they can’t pump it through the barge system.

The solver ended up being an engineer out of the Midwest and he recognized a way to solve that problem using technology that’s fairly common in the construction industry. He recognized that was very similar to the problem of keeping cement liquid when you’re pouring a foundation. They used commercial-grade vibrating equipment on the barges to keep the oil fluid enough so they could process it through the system.

Anyway, the moral of the story is he won $20,000 for solving the challenge and he spent part of that money to fly himself to Cordova, Alaska because he wanted to meet the people from the foundation he was most directly associated with helping. He’s now made himself available to do work for them pro bono on future projects. There’s very little likelihood he would have had an opportunity to use his skills and resources in this philanthropic way without InnoCentive.

--How is a non-profit challenge different than a commercial one?

Certainly in the commercial space, we’re not able to be as open. Commercial entities oftentimes are running challenges anonymously. They’re very careful not to identify themselves for fears that they’ll tip their hands on business strategies. But in the not for profit space, the rules change entirely. It’s much more about openness. It’s much more about trying to drive collaboration and almost a planetary learning to drive something that ultimately benefits humankind in general.

The way we handle intellectual property between the two models is vastly different. In the commercial space, we’re typically transferring intellectual property and trade secrets. In the not-for-profit space, it really is much more about an open source form of licensing and putting into the public domain the learning and outcomes of the challenges.

--Does that make it easier to generate solutions in philanthropic efforts?

It definitely can be. We know our global solver community works on challenges for three reasons. First, they want to work on problems that matter. Second, they want to be part of an elite group of problem solvers that are making a difference. And third, it’s because of the money. Not-for-profit challenges, where there’s clearly some sort of a global good associated with it, tend to draw the attention of globally-minded solvers. That means that a $10,000 or $20,000 prize—which could be quite a bit for a not-for-profit to offer—is amplified dramatically because the dividends to the solver are not only the money but also for the

--When you post a challenge, how often are they actually solved?

We solve about 40 percent of challenges on network. But what’s interesting here, particularly when you’re looking through the philanthropic lens, is we solve well in excess of 40 percent of not-for-profit problems. It’s closer to 60 percent.

There are two reasons for this. The first reason is there is a fundamental desire for people to work on problems that are important to the global good. We get tremendous participation for these kinds of challenges on our network, which drives higher solve rates. The second reason—and I think it’s equally important—is the not-for-profits in general have not had access to the same kinds of innovation, research and development tools as commercial enterprises. With InnoCentive and prized-based innovation, these organizations can access to the same kinds of brilliant people around the world on demand that companies have for years.

Many of them are without question cutting edge innovations. But many of them are problems that have probably been solved before, and no one has recognized the easy applicability of an existing solution to that foundation’s or philanthropy’s problems. In the case of the Oil Spill Recovery Institute, that was not brand new science, that was an innovative application of existing technologies. You have to ask yourself: if they went 15 years without solving that problem, was it because they were just looking in the wrong place? I think for a lot of the organizations that’s the case.

--Oftentimes people in specific fields tend to descend into groupthink. When you flip a challenge to the outside world, do outsiders see things that people in the silo don’t see?

Innovation often happens at the boundary. The way we’ve structured innovation the last 100 years is probably insufficient to meet the world’s challenges the next 100 years. We’ve tended to build large, monolithic views of the world—if you want to solve a problem in chemistry, you hire a PhD from Stanford in chemistry. If that problem isn’t solved by that PhD or his cohort of 99 other PhDs from Stanford in chemistry, then it must be an unsolvable problem.

For the last 100 years, organizations have focused on building labs full of the smartest people in the world in a particular area. But after a certain amount of time, that silo effect envelops the organization and keeps the organization from fresh and entirely new perspectives on how to solve these kinds of problems. This prize-based model helps an organization to not only maintain that large internal organization of the best people in the world, but to augment it with up to 7 billion of the other smartest people in the world.

--Can you give us an example?

We do work with an organization called Prize4Life, which is focused on ALS, also known as Lou Gehrig’s disease. They wanted to find a biomarker to help identify and treat Lou Gehrig’s disease patients. They decided to run the challenge in multiple phases. The first phase was a prize to anyone on earth who can come up with a new and novel way of identifying where a promising biomarker might be.

What’s amazing about this was that solutions were coming from not necessarily from the medical field. The solutions were coming in from people they had never heard of before—computer scientists, experts in bio informatics who were suggesting algorithmic approaches, machine manufacturers who knew enough about the disease to say the following kind of approach might provide a highly predictive model of who might be susceptible to this disease. They were getting solutions from outside the establishment that ended up generating some of the most innovative thinking in that field in recent years.

They ended up paying out five winners, even though their initial intent was to pay out only one, because the solutions were so much more intriguing than anything they had seen. It’s the stuff happening on the boundary, outside the silo, that actually drives innovation.

--InnoCentive has been operating eight years. What has this whole experience shown the world about how you generate ideas?

Whether it’s for a commercial entity or a non profit entity, the business of business is innovation. We all need to move our agendas, we all need to take new products to market, and we all need to find innovative ways to improve the lives of people everywhere. One of the most exciting things to happen in the last decade has been the emergence of the Internet, connected systems, social networking—all the tools to allow hundreds, thousands or millions of people to work on problems that matter. We’re clearly proving the ability of this model to do more, faster and better than existing innovation models.

Remember, in this prize-based world, companies are paying predominantly for success. Most innovation efforts fail. With the monolithic view of R&D and innovation, one of the main reasons it’s insufficient is that you’re paying for failure. In this model, you’re paying only for the winning solutions.

--How are you continuing to build a better mousetrap when it comes to prize-based philanthropy?

Imagine challenges to which people can vote and contribute with their donations—prize amounts that grow in relation to public interest. This approach could focus millions of dollars and an extraordinary amount of attention in a way that merges free market activist philanthropy with the power of prizes. Perhaps 100,000 people could speak with their hearts, minds, and wallets to bring a challenge related to climate change into the forefront more easily than industry or government. We call the idea "crowd-funding meets crowd-sourcing" and could represent the truest form of democratic engagement in the process of innovation. This is an idea we are spending a lot of time developing and would welcome any thoughts and reactions from your readers.

--Do you see more interest in philanthropic or non-profit challenges during holiday season?

We do know that many of our solvers take time during the holidays to work on challenges and we’re particularly hopeful this year due to increasing number of philanthropic challenges on InnoCentive.com website. Again, many people are doing this for more than the money, they are doing it to make a difference. As true as ever this time of year.